Return policy

Return Policy

We want you to be completely satisfied with your purchase from Only Love Cloth. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

1. Pre-Shipment Cancellation

If you wish to cancel your order before it has been shipped, please contact our customer service team at [email protected] as soon as possible. We will process a full refund for the cancelled order.

2. Returns and Exchanges

• You may return items purchased from Only Love Cloth within 30 days of receiving your order.
• To initiate a return, please contact our customer service team at [email protected] to request a return authorization.
• Returned items must be in their original condition, with tags attached, and in the original packaging.
• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
• Once your return is received and inspected, we will process your refund or exchange within 5 business days.

3. Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Conditions for Refunds

• Refunds will only be issued for items returned in their original condition.
• We reserve the right to refuse refunds for items that show signs of wear or damage.
• Refunds will not be issued for shipping charges unless the return is due to a mistake on our part.

5. Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [email protected]. We're here to help you with any issues and ensure your satisfaction with your shopping experience at Only Love Cloth.

Hong Kong Helix Technology Co., Limited